hbiji FAQ — answers to all your questions

To open an account at hbiji you need an active mobile number and a password. The registration process is entirely in Bengali and can be completed in just a few minutes. Please note that the minimum age to play at hbiji is 21 — you agree to this condition when you register. Provide accurate information when creating your account so you do not run into issues with withdrawals later.

No, only one hbiji account can be operated per mobile number or device. Creating multiple accounts is against our rules and may result in all accounts being suspended. If you have any issues, contact us via live chat — our team is available 24 hours a day to assist you in Bengali.

Click the "Forgot your password?" option on the login page. Enter your registered mobile number and you will receive a verification code. Use the code to set a new password. The whole process is completed within a few minutes. If you have any trouble, get help directly from live chat.

Yes, hbiji is mobile-friendly. Visit hbiji.cam from your smartphone browser and the entire site appears optimised for your mobile screen. It works on both Android and iOS. You get the full experience — slots, live casino, cricket betting — without installing a separate app.

As a safe and responsible platform, hbiji may request account verification when needed. Additional verification may be asked for during large withdrawals or if any unusual activity is detected on an account. Keeping all your information accurate makes this process simple and fast.

You can deposit at hbiji using three popular mobile banking methods: bKash, Nagad and Rocket. These services are easily accessible to almost all smartphone users in Bangladesh. The minimum deposit amount for each method is just ৳300.

Deposits to hbiji via bKash are generally instant. Once the payment is complete, the balance is added to your account within a few minutes. Processing times for Nagad and Rocket are similarly fast. If there is a delay for any reason, contact live chat with your transaction ID for assistance.

Withdrawals from hbiji are generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Once your request is approved, the money will go directly to your bKash, Nagad or Rocket account. Processing continues even during night hours.

hbiji does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad or Rocket may apply charges according to their own transaction policies — contact the relevant mobile banking provider for details on those charges. There are no hidden charges on hbiji's end.

If a withdrawal has been pending for more than 45 minutes, contact live chat directly. Mention the reference number of your request and the payment method used. Our support team is available 24 hours a day in Bengali and resolves issues quickly. Withdrawals may also be delayed if a bonus wagering requirement has not been met — ask on chat in that case too.

At hbiji you can bet on BPL, T20 World Cup, IPL and various other international cricket matches. Go to the Cricket section, select the match you want, view the available markets (match winner, top batter, total runs, etc.), then enter your stake and confirm. You can place bets both before a match starts and while it is live.

Yes, hbiji offers live casino games from world-class providers such as Evolution Gaming and Ezugi. Play Baccarat, Roulette, Blackjack, Sic Bo and many more games with real dealers for a genuine casino feel. High-quality video streaming and fully functional on mobile devices.

RTP, or Return to Player, is the theoretical percentage a game returns to players on average over the long term. It is not a guarantee but an average figure calculated across millions of spins. hbiji uses only certified games from reputable game developers, ensuring fair play.

Volatility refers to how frequently a game pays out and the size of those payouts. Low-volatility games offer smaller but more frequent rewards, while high-volatility games offer larger rewards but less often. hbiji features a wide variety of slots from developers such as PG Soft, JILI and Pragmatic Play — choose based on your own preference and budget.

Aviator is a popular crash game developed by Spribe. As the plane takes off, the multiplier keeps rising — you need to cash out before the plane crashes. The longer you wait, the bigger the multiplier grows — but if it crashes you lose everything. It is a game of strategy and timing.

hbiji offers new members a 120% bonus on their first deposit, up to ৳8,000. So if you deposit ৳5,000, you get to play with a total of ৳11,000. To receive the bonus, use the applicable promo code (if any) when making your first deposit after registration.

A 10x wagering requirement means you need to wager 10 times the bonus amount before you can withdraw it. Example: if you receive a ৳2,000 bonus, you need to place a total of ৳20,000 in bets. After meeting this condition, the bonus funds can be withdrawn. You can find full details on the terms and conditions page.

Playing actively at hbiji automatically advances you through the VIP program. There are four tiers: Bronze — weekly cashback up to 0.4%, Silver — 0.8%, Gold — 1.1%, and Platinum — 1.5%. The more you play, the higher the tier you reach and the more benefits you receive.

hbiji VIP members receive cashback on their net losses every week. The cashback rate depends on your current VIP tier — the rate varies from Bronze through to Platinum. Cashback is generally credited directly to your account at the end of the weekly cycle. Contact support for more details.

Yes, hbiji runs promotional offers for special occasions from time to time — for example, there may be reload bonuses or free spin offers during Eid, the BPL season, T20 tournaments or Pohela Boishakh. Check the hbiji Casino page regularly or ask on live chat to stay up to date with the latest offers.

hbiji uses SSL encryption technology — meaning your personal information and transaction data are all transmitted through encrypted channels. Information is not sold to third parties. Financial transactions are carried out exclusively through verified mobile banking channels.

hbiji is for those aged 21 and above only. Minors are strictly prohibited from opening an account or playing. We believe in responsible gaming and are committed to protecting underage individuals. Immediate action is taken if a suspicious account is found.

Yes, hbiji takes responsible gaming seriously. You can contact our support to set your own deposit limits, take a temporary break from your account, or close it entirely. Treat gambling as entertainment — if you feel it is getting out of control, seek help without delay.

Self-exclusion means requesting to close your own account for a set period or permanently. To activate it, contact us via live chat or email at [email protected] and let us know you want to self-exclude. Our team will action your request quickly. More information on responsible play is available on our "Responsible Gaming" page.

hbiji uses software only from trusted and accredited game providers — such as PG Soft, JILI, Pragmatic Play, Spribe and Evolution Gaming. These providers verify their Random Number Generator (RNG) through independent audits. This ensures that the outcome of every spin or bet is completely random and cannot be manipulated by anyone.

The hbiji support team is available 24 hours a day, 7 days a week in Bengali. Click the live chat button on any page of the site for instant help, or email us at [email protected]. There is no phone number or WhatsApp number — all support is provided via live chat and email.