Safe and Responsible Gaming

Responsible Gaming is our priority at hbiji

We believe entertainment should be enjoyable — not stressful. At hbiji, we are always committed to ensuring the safety and wellbeing of our players.

For ages 21+

Why is responsible gaming important?

Online gaming and betting is a popular form of entertainment — but like any entertainment, it needs to be kept in check. At hbiji, we want to make sure every player can enjoy games in a fun and safe environment. The main goal of responsible gaming is to keep gaming a balanced part of life — not a source of financial or emotional stress.

We provide specially designed tools and guidelines for players in Bangladesh. From setting deposit limits to self-exclusion — you stay in control at hbiji. Our 24/7 support team is always ready to assist you in Bengali.

Our Protection Tools

hbiji provides these tools to keep your gaming experience safe

Deposit Limit

Set your own limit on how much you deposit per day, per week, or per month. Once a limit is set, lowering it is immediate — increasing it happens only after a cooling-off period.

Financial Protection

Time-Out Break

If you feel you need a short break, take a time-out from 24 hours up to 30 days. During this time your account will be temporarily suspended.

Temporary Break

Self-Exclusion

If you feel you need a long-term break, self-exclusion lets you close your account from 6 months up to permanently. The account cannot be reactivated before the exclusion period ends.

Long-Term Protection

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. When the limit is reached, your session will end automatically.

Automatic Control

Reality Check

At set intervals, a message will remind you how long you have been playing. This keeps you aware and reduces the risk of playing too much.

Awareness Tool

Support and Counselling

If you feel gaming is no longer enjoyable, our 24/7 live chat support team will assist you in Bengali. Do not hesitate to reach out.

Always Here for You

Age Verification and the 21+ Rule

Only persons aged 21 or above may open an account and play games on hbiji. The age verification process is mandatory at the time of registration.

We are committed to keeping minors safe from gaming. If you have concerns about a minor's gaming activity, notify our support team immediately.

For Parents

If there are minors in your home, keep your account details and devices secure. Use parental control software if needed.

Age Verification Steps

  • Providing your date of birth at registration is mandatory
  • Confirm your identity with a national ID card or passport
  • Additional documents may be requested in suspicious cases
  • Withdrawals will not be processed until verification is complete
  • All information is protected with SSL encryption

Signs of Problematic Gaming

Warning Signs

If any of the following signs apply to you, it is time to seek help:

  • Feeling the urge to play more in order to recover lost money
  • Borrowing money from family or friends to fund gaming
  • Feeling restless or irritable when not playing
  • Lying about gaming or playing in secret
  • Spending money on gaming instead of essential expenses (food, rent, bills)
  • Repeatedly trying to stop playing but failing

Healthy Gaming Habits

  • Set a specific budget before playing and stick to it
  • See gaming as entertainment — not as a source of income
  • Take regular breaks and respect your time limits
  • Never play when you are stressed or tired
  • Make time to spend with family and friends
  • Do not game under the influence of alcohol or anything else

How to Set Limits

Log in to your hbiji account and configure your protection settings in just a few steps:

  1. Log In to Your Account

    Log in to hbiji with your username and password.

  2. Open Profile Settings

    Click your profile icon in the top right corner and go to "Settings".

  3. Responsible Gaming Menu

    Select the "Responsible Gaming" option.

  4. Set limits according to your preference

    Deposit limit, loss limit, time-out, or self-exclusion — activate whichever you need.

  5. Save and confirm

    Save your changes. An email confirmation will be sent for important settings.

Self-Exclusion Process

Self-exclusion is an important decision. Here is what you should know:

Exclusion Duration

6 months, 1 year, 5 years, or permanent — you can choose.

During the Period

The account cannot be reactivated under any circumstances before the exclusion period ends.

Balance Refund

Any balance remaining in your account at the time of exclusion can be returned through the support team.

Support Assistance

If you need help setting up self-exclusion, contact us via live chat or email.

Safe Deposit and Withdrawal Limits

Minimum Deposit

৳300

A minimum deposit of ৳300 is required via bKash, Nagad, or Rocket.

Minimum Withdrawal

৳800

A minimum balance of ৳800 is required for withdrawal.

Withdrawal Time

10-45 minutes

Withdrawals are usually completed within 10 to 45 minutes.

Payment Methods

bKash • Nagad • Rocket

Fast and secure transactions are guaranteed across all methods.

Remember: play within your own budget. Never spend borrowed money or funds from essential savings on gaming. Setting limits automatically reduces the risk of playing too much.

Need Help? We Are Here

Contact Us

If you feel gaming is causing problems in your life, do not wait — reach out to us today. Our team will help you with empathy and confidentiality.

Live Chat
24/7 support in Bengali — the fastest option
Support Hours
24 hours a day, 7 days a week
Language
Full support is provided in Bengali

All your conversations will remain completely confidential. Asking for help is a sign of strength — not weakness.

Frequently Asked Questions

Answers to the most commonly asked questions about responsible gaming

Log in to your hbiji account, go to Profile Settings, and set your deposit limit from the "Responsible Gaming" section. You can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately, but increasing it is subject to a cooling-off period.

It is not possible to reactivate your account before the self-exclusion period ends — this is a strict protection measure. If you wish to play again after the period has ended, you will need to contact our support team and go through a cooling-off period.

A time-out is a temporary break — usually from 24 hours to 30 days. It gives you the option to take a short pause. Self-exclusion is a long-term decision — keeping your account closed from 6 months up to permanently. If you feel gaming is getting out of control, you should choose self-exclusion.

If you believe a family member is facing financial or emotional problems due to gaming, please let our support team know by email ([email protected]) or via live chat. We will review the situation confidentially and take the necessary steps.

No. Only persons aged 21 or above may register and play on hbiji. Age is verified at the time of registration, and identity documents may be requested in suspicious cases. Protecting minors is our highest priority.

The reality check is an automated reminder system. If you activate it, a message will appear at set intervals (for example, every 30 minutes or 1 hour) showing the duration of your current session and other information. It helps you stay aware.

Enjoy hbiji's
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Play responsibly, stay within your limits — and enjoy every moment.

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